FAQ

Frequently Asked Questions

Use this guide from our store to review frequently asked shopping questions. For help with this page, contact support@nubysky.shop.

Store guidance on shipping cost
This shipping cost section covers orders and visits through this website. Do you offer free shipping?
Yes. Standard delivery within the United States is free. Questions about this section may be sent to support@nubysky.shop.

Our approach to delivery timing
The following delivery timing guidance applies to purchases from our store. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. Questions about this section may be sent to support@nubysky.shop.

Store guidance on contact options
We publish this contact options guidance for customers using this website. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. Questions about this section may be sent to support@nubysky.shop.

Details about tracking
The following tracking guidance applies to purchases from our store. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout. Questions about this section may be sent to support@nubysky.shop.

What customers should know about products
For customers using this website, this section explains products. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. Questions about this section may be sent to support@nubysky.shop.

Our approach to shipping cost
The following shipping cost guidance applies to purchases from our store. How can I contact you?
Email support@nubysky.shop, call 762-632-5768, or write to 234 Anna St, Watsonville, California, 95076, United States. Questions about this section may be sent to support@nubysky.shop.

Information covering return shipping
Customers can rely on the following guidance from our store about return shipping. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to support@nubysky.shop.

How we handle payment methods
This payment methods section covers orders and visits through this website. Can I cancel an order?
Yes, if the order has not shipped. After shipment, the Refund Policy applies. Questions about this section may be sent to support@nubysky.shop.

Details about returns and exchanges
For customers using this website, this section explains returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. Questions about this section may be sent to support@nubysky.shop.

How we handle products
Customers can rely on the following guidance from our store about products. Are taxes charged?
Taxes are collected when required by applicable law. Questions about this section may be sent to support@nubysky.shop.

Information covering refund timing
For purchases made through this website, our store applies the following guidance on refund timing. When will I receive my refund?
After the return is received, inspected, and approved, banks and card issuers generally post the refund within 5–10 business days. Questions about this section may be sent to support@nubysky.shop.

Contact Information
Email: support@nubysky.shop
Phone: 762-632-5768
Physical address: 234 Anna St, Watsonville, California, 95076, United States